House Build Aftercare from Regional Property Maintenance

Local Service Only (1 Hour Radius of Head Office)
Level Of Management Account Manager and Admin Support
Trade Supervisor for Sign Off
Trades Available: Plumbers, Plasterers, Joiners, Painters, Gas Engineers, Electrical Engineers
Job orders to be sent via email
Quotations to be sent via Admin email
Free quotations available
Free estimates
Before and After pictures supplied
Invoice Period: 21 Days
Construction site support function not available
Partial customer service care service available
Job turnaround SLA: 30 days
Weekly job update document
Quarterly meetings

Dual regional service (2 only)
Level Of Management : Senior Management / Account Managers / Administrators
Customer Care Manager Sign Off/Visits
Trades Available: Multi skilled trades, multi skilled supervisors, roofers, plumbers, plasterers, joiners, painters, gas engineers, electrical engineers, tilers, flooring specialists, externals (grounds and civils), landscaping, mastic, cleaning specialists
Job orders to be sent via email
Quotations to be sent via Admin email
Free quotations available
Free estimates
Full customer care process
Customer care / Trade into's and visits
Before and After pictures supplied
Invoice Period: 28 Days from invoice
Construction site support available
Sign Off / Customer Service Experience Feedback
Job Turnaround SLA: 1st Contact 48 Hours / Site Visit 7 Days / Job
Commencement 21 Days
Weekly Job Update Document
Weekly Completion Documents
Weekly Customer Service Experience Document
Quarterly Reviews Customer Care Managers/ Account Managers

Multi region service provision
Level Of Management : Director / Customer Care Management / Site Supervisor / Account Manager / Administrators
Customer Care - Home Owner Interaction Site Set Up- Frequent Visits with Director Availability
Trades Available: Multi skilled trades, multi skilled supervisors, roofers, plumbers, plasterers, joiners, painters, gas engineers, electrical engineers, tilers, flooring specialists, externals (grounds and civils), landscaping, mastic, cleaning specialists
Client login via website for job orders, quotation requests with free estimates and reports as requested
Full customer care process with 24/7 availability to homeowner
Customer care / Trade into’s and visits
Trade Supervisors report Direct to Customer Care Management
Videos / Before Images / After Images / Customer Service
Experience Report
Invoice Period: 45 Days from invoice
Construction site support available
Sign Off / Customer Service Experience Feedback
Job Turnaround SLA: 1st Contract 24 Hours / Site Survey visit 3 days/ Work commencement 10 days
Weekly Job Update Document
Weekly Completion Documents
Weekly Customer Service Experience Document
Monthly Review with Director or Managing Director

National Service Provision (every region)
Level Of Management : MD Lead Platinum Service with other Directors/ Customer Care Managers/ Site Supervisors/ Account Managers/ Administrators
Customer Care - Home Owner Interaction Site Set Up - Frequent Visits with Director Availability
Trades Available: Multi skilled trades, multi skilled supervisors, roofers, plumbers, plasterers, joiners, painters, gas engineers, electrical engineers, tilers, flooring specialists, externals (grounds and civils), landscaping, mastic, cleaning specialists
Client Log In - Via Website for Job Orders / Quotation Requests with Free Estimates/Resports as required
Full Customer Care Process with 24/7 Availability to Home Owner
Pre Verification Survey/Report
Customer care / Trade into’s and visits
Trade Supervisors report Direct to Customer Care Management
Videos / Before Images / After Images / Customer Service
Experience Report
Invoice Period: 60 Days from invoice
Construction site support available
Sign Off / Customer Service Experience Feedback with re-visit post completion 4 weeks to check on works/client satisfaction
Job Turnaround SLA: 1st Contact 4 Hours- Next Day Site Visit - work commencement aim within 3-7 days
Weekly Job Update Document
Weekly Completion Documents
Weekly Customer Service Experience Document
Fortnightly Review with MD and Associates

House Build Aftercare